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Pro-Tip! Click here to see a comprehensive document regarding Time Zones in Keap. See your customers' local time and language so that you can make a personal connection from the start. When new contacts fill out a web form, order form, s...

Supported Languages Max Classic has support for the following languages, on external pages: English German French Spanish Brazilian Portuguese Italian Japanese Dutch Arabic Swedish These external pages pages will render in the langua...

All Keap web forms and landing pages use Google's Invisible reCAPTCHA to improve spam bot detection. reCAPTCHA prevents spam emails from entering you system. With a reduction in spam submissions, we can ensure that all applications contain valid c...

Where do the leads generated by my Facebook Ads go? When new leads are generated on Facebook, their information is sent back into your application through an integration we’ve built. Your application will trigger an API goal that you can use ...

What is a bot? "Bot" is short for "robot" which-in the case of spam-is a program that is written to automatically deliver or retrieve information with malicious intent. Everyone has experienced email spam. A web form bot also delivers spam, but i...

First, click here to learn more about Web Form Bot Security This article will show you how to turn off Bot Detection on your Max Classic web forms.   Go to the campaign that contains the web form that you want to configure   Double-click the ...

Identify the riskiest addresses on your lists with an Unengaged Marketable email status. If you've been email marketing for long you've likely been warned about the dangers of emailing a cold list.  Sending cold emails is perfectly legal. So why ...

In Max Classic, when a customer's purchase attempt fails, Max Classic still generates an order record with an open balance. Max Classic will then attempt to re-charge the order, which creates risk for duplicate charges if the customer attempts their...

As your business grows and your total contact count increases, you may find that you need to increase your contact limit or delete contacts in order to stay under your current threshold. Keap will inform you when you are getting close to your contac...

Due to industry changes, the URL shortener for the Keap Marketing Number has been removed. If you haven’t used Keap’s URL shortener, no action is needed. If you have, read this article to learn how you are impacted and what actions need to be taken....

You now have a single place where you can see and search all of the available reports. You can also pin your top 10 most relevant reports and saved searches to the top of the page for easy access. Pro-tip: In the future, we will be removing the "R...

After starting your landing page or choosing your template to build from, follow the instruction below to learn how to set up and design your new Landing Page . Content Columns: Split a row into multiple columns to create side by side con...

On Monday, July 10, 2023, we're rolling out an update to the Keap Zapier integration. What improvements are coming? Added tag names field to “New Contact” and “Find Contact” to make it easier to find the tags you’re looking for vs. just going of...

Keap Max Classic is becoming Keap Ultimate! With the upgrade, you’ll be able to enjoy a modern, more user-friendly interface. Over the coming months, we’ll continue to upgrade and modernize the features you use most, and discontinue older features t...

Keap Pay is Keap’s very own payment solution that helps businesses streamline the payment experience for their customers, obtain clearer financial business insights and follow the entire customer journey directly within their Keap App. Plus, with ...

Update your Order Form Theme If you are processing payments via Keap Pay, you need to review the themes that are active on your Order Forms. Themes created before April 2023 will not work with Keap Pay. You will need to create a n...