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Asset Domain Changes
Over the next few months, we will be releasing improvements to our product and website that you may notice. The domains for certain published assets will change for all users. These include published: Legacy landing pages Web forms Shopping cart...
Contact Time Zone and Language
Pro-Tip! Click here to see a comprehensive document regarding Time Zones in Keap. See your customers' local time, language, and weather so that you can make a personal connection from the start. When contacts fill out a web form, ord...
Redemption Page for Zapier Free Trial Offer
With Zapier, you can create automations called Zaps, set up in minutes with no coding needed. Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps. Bring all of your apps toge...
Known Issue: Contacts see a privacy message after clicking email links
Since January 13, 2020 Keap has received reports ( Known Issue 1921120 ) that when email recipients click a link in an email they may encounter a Google privacy/security warning page stating that the connection to the site they are attempting to acc...
Supported Languages For External Pages
Supported Languages Max Classic has support for the following languages, on external pages: English German French Spanish Brazilian Portuguese Italian Japanese Dutch Arabic Swedish These external pages pages will render in the langua...
 ICON 2017 Product Update
  New Landing Pages Quickly create beautiful landing pages for your marketing campaigns with New Landing Pages.   Find the new Landing Page icon in the campaign builder Navigate to the Campaign Builder.   From the campaig...
Asia Pacific Countries (APAC)
Australia Laos Bangladesh Malaysia Cambodia Micronesia China Myanmar Fiji New Zealand French Polynesia Pakistan Guam Singapore Hong Kong Taiwan India Thailand Japan Vietnam Korea - South Korea   ...
Discontinuing The 7 Day Rule FAQ
Important Note! The 7 Day Rule will be eliminated from all apps by Jan 10th 2018. Your account may not be affected until then. Please test your account before assuming the 7 Day Rule is gone. Infusionsoft has discontinued the "7-day rule&quo...
Web forms and Landing Pages reCAPTCHA FAQ
All Keap web forms and landing pages use Google's Invisible reCAPTCHA to improve spam bot detection. reCAPTCHA prevents spam emails from entering you system. With a reduction in spam submissions, we can ensure that all applications contain val...
TLS
You've likely arrived at this page after receiving a notification that you are using an out-dated web browser. When making online purchases, it is especially important to have the latest version of your preferred browser installed. We have detec...
Facebook Ads by Keap
Where do the leads generated by my Facebook Ads go? When new leads are generated on Facebook, their information is sent back into your application through an integration we’ve built. Your application will trigger an API goal that you can ...
Web Form Bot Security FAQ - Captcha
What is a bot? "Bot" is short for "robot" which-in the case of spam-is a program that is written to automatically deliver or retrieve information with malicious intent. Everyone has experienced email spam. A web form bot also ...
Opt-out Web Forms From Automatic Bot Detection
First, click here to learn more about Web Form Bot Security This article will show you how to turn off Bot Detection on your Max Classic web forms.   Go to the campaign that contains the web form that you want to configure   Double-...
Unengaged Marketable
Identify the riskiest addresses on your lists with an Unengaged Marketable email status. If you've been email marketing for long you've likely been warned about the dangers of emailing a cold list.  Sending cold emails is perfectly l...
Gmail invalid email issue
What happened? Google experienced an issue beginning on December 14, 2020 which resulted in gmail.com email addresses erroneously rejecting emails stating the address did not exist. The issue was resolved on December 15, however at least one contac...
Changes to initial order retries
In Max Classic, when a customer's purchase attempt fails, Max Classic still generates an order record with an open balance. Max Classic will then attempt to re-charge the order, which creates risk for duplicate charges if the customer attempts t...
Removed ability to see 16-digit credit card numbers
Keap always places a high priority on the security of its customers and the clients you serve. So we wanted to make you aware of a change to the Max Classic app that will protect you even more: