Add Product And Service Fulfillment Notes To Orders

Infusionsoft does not include automated order fulfillment tracking. However, you can manually track this information on individual orders. You can add shipping and service notes to each line-item of an order. These are internal notes that you can reference if a customer inquires about their order.

  1. Go to E-Commerce > Settings


  2. Click on Orders in the Settings menu


  3. Scroll down to the Fulfillment section and enable Service Orders and/or Ship Orders

     
  4. Now, when you click on an item in an order, you will have the ability to add notes concerning the order item
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