Infusionsoft does not include automated order fulfillment tracking. However, you can manually track this information on individual orders. You can add shipping and service notes to each line-item of an order. These are internal notes that you can reference if a customer inquires about their order.
- Go to E-Commerce > Settings
- Click on Orders in the Settings menu
- Scroll down to the Fulfillment section and enable Service Orders and/or Ship Orders
- Now, when you click on an item in an order, you will have the ability to add notes concerning the order item