Restore deleted contacts and other data

Keap performs regular backups and keeps them for 90 days. Keap may be able to restore deleted or altered contact records and other data in your Infusionsoft application. Please note: There may be a fee associated with the restore depending on the data that needs to be retrieved. 

Data restore requests require a verifiable authorized user who is able to approve account charges.

Data restores can take between 3-5 business days and are dependent on the complexity and amount of data to be restored. You may have the option to expedite a data restore to a 1-2 business day turnaround for a fee. Please note that day 1 is the next business day after the request is submitted.

The items listed below that are deleted or altered within the last 90 days may be able to be restored.

Able to Restore
Unable to Restore
Contact Records
Legacy Templates
Merged RecordsEmail Templates
CampaignsContacts within campaigns
Tasks/Appointments/NotesLegacy Order Forms
Company RecordsLegacy Shopping Cart
OpportunitiesWeb Forms
Referral PartnersLanding Pages
Orders
Subscriptions
Products
Tags (that were applied to a contact)
Tags (that were edited/deleted from the app)
Shipping Options


There may be a fee associated with the restore depending on the data/content that needs to be retrieved. This fee is estimated based on the type(s) of information that is restored rather than the amount of information restored.

To request a restore, please be prepared to share the following information. We use this information to provide an estimated cost of the data restore.

  • What type of records need to be restored? E.g., Contacts, Campaigns, Opportunities, etc.
  • What fields need to be restored?
  • What Tags need to be restored? 
  • How was the data deleted? Provide and explanation, e.g., ran action to delete list, clicked the delete button in the record.
  • When was the data altered or deleted?

FAQ

  1. What happens when I delete a contact?
    • Almost everything from the contact record is permanently purged, only the standard contact fields are backed up and available for retrieval through Keap Support.

  2. Can I find out when a contact was deleted and who deleted it? 
    • Yes, we can help with that. Contact Keap Support.

  3. Can I undelete a contact? 
    • Yes, we can help with that. Contact Keap Support.

  4. I deleted a campaign. Can I get it back? 
    • Yes, we can help with that. Contact Keap Support because you may need a data restore.

  5. I received the Error Message: “Subscription plan for product cannot be deleted because it has been sold." when deleting a product. 
    • Contact Keap Support for help with deleting the subscription.

  6. Can I pay for a data restore with a different payment method than is on my account? 
    • Yes, you can pay for fees with the app's primary card on file or any card added to the app (Admin > Billing & Account Info).
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