Stripe Merchant Account

Pro-Tip!

You cannot "void" a payment if Stripe is your merchant account, you can only issue a refund.

Set Up Stripe

  1. Navigate to E-Commerce Settings.
  2. Select Merchant Accounts.
  3. Click the Connect button on the Stripe card.
  4. Login with your Stripe credentials or create a new account.
  5. Once Connected, Stripe will be your default payment processor. If you have more than one processor connected, you can choose your default processor.

Accept Stripe and PayPal

You are able to accept credit card payments through Stripe while also giving your customers the option to use PayPal as an alternative payment method which enables you to accept Venmo and PayPal Credit payments. 

  1. Connect both your Stripe and PayPal accounts.
  2. Set Stripe as your default credit card processor.
  3. Check the Use PayPal Smart Payment buttons box (and the Subscriptions and Pay Plan payments, if desired).
  4. Do not check the Use PayPal Commerce box or set PayPal as your default credit card processor.
  5. Click the Save changes button


Manage Account

The Manage Account button will direct you to your Stripe dashboard. Login with your Stripe credentials to access this page.


Disconnect Stripe

  1. Navigate to E-Commerce Settings.
  2. Select Merchant Accounts.
  3. Click Disconnect account on the Stripe card.
  4. Confirm that you would like to disconnect your Stripe account.

FAQs

What is Stripe’s pricing?
For detailed pricing information by country, please see https://stripe.com/pricing and select the relevant country at the page’s bottom-left corner. 

How does Stripe work with Infusionsoft by Keap?
With Stripe, you can start accepting credit and debit card payments in minutes. You can either create a new Stripe account or connect an existing Stripe account if you already have one.

Is Stripe secure?
Yes! Stripe meets and exceeds the most stringent industry standards for security. You can learn more about the technical details of Stripe’s secure infrastructure at: https://stripe.com/docs/security/stripe

What payment types are supported?
Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s Payment Options page and select your country at the page’s bottom-left corner.

I have been using Nexus or Cart Connect to connect Stripe with my application. Do I need to take any steps to use this integration?
Simply follow the steps outlined in this article to setup Stripe for your application. If you have any recurring payments or subscriptions that are currently processed through Cart Connect or Nexus for Stripe, you will need to contact Keap support to have your payments migrated to our new integration.

What currency will my customers be charged in? 
You can set the default currency for Stripe from the Stripe card in your E-Commerce Setup under Payment types.

Can I use Stripe and PayPal together?
Yes, you can use Stripe to accept credit card payments and choose to use PayPal Smart Payment buttons to accept payments from your customers using their credit card, Venmo, or PayPal Credit. See this section for more information.

When do I get paid?
Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule.

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s Balance page. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on Receiving Payouts.

I accidentally revoked access to Infusionsoft by Keap on Stripe. How can I continue to receive payments? 
Disconnect your Stripe account from Infusionsoft by Keap and reconnect to continue receiving payments. Make sure to have Stripe selected as your default payment processor to continue accepting payments through Stripe. 

Who do I contact for support?
If you have questions about connecting to Stripe, processing transactions through Infusionsoft by Keap, please contact Keap Support for assistance. 

For questions related to payouts, declined charges, or merchant processing, please refer to Stripe support at support.stripe.com.

What will my customers see on their credit card statement?
Customers will see the statement descriptor that you provide in your Stripe Account settings. You can customize this entry to match your business name or anything more specific you might like.