Increase contact limit & add users

Tags: My Account
This article applies to:

As your business grows, you may want to upgrade your account to a newer edition, add user (employee) licenses, increase your contact limit, or add services for plug-ins and additional products. You can always contact us for assistance. 

Upgrade your contact or user limit from your app

  1. Navigate to Admin > Billing & Account Info



  2. Click View and update subscription


  3. Click Edit Subscription


  4. Click the Add contacts and users button


  5. Choose which items you would like to add


  6. Click the Add button


  7. If you chose to add additional contacts, enter the number of contacts you would like to add


  8. After adding 2500 contacts and 3 new users, you'll see the additional cost to the right of the item


  9. Now, click the Update Subscription button


  10. Your purchase details include a prorated amount for the time remaining in your billing cycle and the new monthly amount beginning with your next billing cycle.


Decrease your contact or user limit

You can reduce the quantity of additional contacts or users you have purchased for your application. In order to completely remove all additional contacts or users, please contact Keap.

  1. Navigate to Admin > Billing & Account Info


  2. Click View and update subscription


  3. Click Edit Subscription


  4. Edit the number of Contacts or Users


  5. Click Update


  6. Click Update Subscription

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