New Articles

  1. Marketing text message templates

    Save time by creating and managing templates for your repetitive messages so you never have to copy and paste them again. Look for the templates icon wherever you can send a marketing text message in Advanced Automations. This feature will initially...
  2. Link shortening for marketing texts

    Keap's marketing text messages allow you to send messages to groups of contacts with automations. Link shortening allows you to preserve your character count by shortening long URLs.
  3. Subscription Bomb aka List Bomb

    Definition: Subscription bombing or List Bombing as it is commonly referred to is when spambots (automated computer programs) submit fraudulent information through lead collection forms on websites. This may also be referred to as form abuse o...
  4. Campaign Sequence - Move opportunity

    Automate your business with the “Move opportunity” process in the Campaign Builder. Using this process means you no longer need to manually move your opportunities from stage to stage, so you can spend more time closing deals instead of maintaining them.
  5. Changes to initial order retries

    In Max Classic, when a customer's purchase attempt fails, Max Classic still generates an order record with an open balance. Max Classic will then attempt to re-charge the order, which creates risk for duplicate charges if the customer attempts their...
  6. Security questions

    Keap requires a security question for each user which is set when creating a new account. If you have not logged in since we implemented this requirement, you will be prompted to create a security question after you enter your email and password. ...
  7. Text Broadcast & Automation FAQs

    Use Keap's Text Broadcasts and Automations to send critical communication through text messages via a toll-free 1-800 number. Text messages have an open rate of 94%, much higher than email's ~21% open rate. This feature is currently only available t...
  8. Campaign Sequence - Text message

    Use Keap's text messaging automation in the Campaign Builder to send critical communication through text messages via a toll-free 1-800 number. Text messages have an open rate of 94%, much higher than email's ~21% open rate. This feature will initia...
  9. GDPR and requests to be forgotten

    As of March 17, 2021, Keap will modify our data protection features for handling privacy requests. Keap will continue to make it possible for customers to modify or erase contact information when a request is received, however we will be removing fu...
  10. Roadrunner Addresses Disabled from Sending

    Roadrunner and rr.com domains were disabled from being able to send email from Keap applications from January 24th  2020 In 2012 Roadrunner was bought by Time Warner Cable (TWC) and rebranded as Spectrum. In 2015 Charter Communications purchased...