New Articles

  1. Text Broadcast & Automation FAQs

    Use Keap's Text Broadcasts and Automations to send critical communication through text messages via a toll-free 1-800 number. Text messages have an open rate of 94%, much higher than email's ~21% open rate. This feature is currently only available t...
  2. Campaign Sequence - Text message

    Use Keap's text messaging automation in the Campaign Builder to send critical communication through text messages via a toll-free 1-800 number. Text messages have an open rate of 94%, much higher than email's ~21% open rate. This feature will initia...
  3. GDPR and requests to be forgotten

    As of March 17, 2021, Keap will modify our data protection features for handling privacy requests. Keap will continue to make it possible for customers to modify or erase contact information when a request is received, however we will be removing fu...
  4. Roadrunner Addresses Disabled from Sending

    Roadrunner and rr.com domains were disabled from being able to send email from Keap applications from January 24th  2020 In 2012 Roadrunner was bought by Time Warner Cable (TWC) and rebranded as Spectrum. In 2015 Charter Communications purchased...
  5. Global override

    Global Override Global Override is a manually set option that grants commission for a specific partner for all sales made, regardless if the referral partner is associated with the contact or not. If there is a Global Override in the Default...
  6. My saved reports and searches

    It's easy to view and manage your saved reports for each section of your application or all at once. Each section of your application (e.g., CRM, Marketing, etc.) includes a reporting section with the option to view all saved reports.
  7. Offer free shipping

    You are able to offer free shipping to your customers based on purchase criteria with Shipping Discounts . Customers will still select a shipping option, but will see a line item of Free Shipping in their Order Summary. You must use this configura...
  8. Payment processors no longer supported as of December 1, 2020

    What’s happening? On 12/1, we will no longer support some of our payment processors. Any payments running through any of these processors will fail: Bambora/Beanstream World Pay USA ePay Moneris DPS SagePay Network Merchants Easy Pay Dir...
  9. Order form terms

    You can make sure your clients are fully informed before making a purchase with the new terms section of mobile-responsive order forms. You also have the option of including a required checkbox for clients to  acknowledge your terms, which will disp...
  10. Legacy Landing Pages - Font style

    You can modify the font styles for your landing page when building from scratch or using a template.  Navigate to the landing page builder Click Settings Update the font families and sizes as desired Click Done ...