New Articles

  1. Reschedule an email broadcast

    If you have scheduled an email broadcast to go out at a future time, you have the option of rescheduling the broadcast to a different time. Pro-Tips! If you have just recently scheduled the broadcast, you may need to wait a few minutes in order...
  2. Providing Feedback

    Our team thrives on feedback. You can easily provide us your feedback while using your Max Classic app.  Just click on the question mark icon at the top of the page and select, Give us feedback in the drop-down menu. Fill out the feedback form...
  3. Limits, Thresholds, and Overages

    As your business grows and your total contact count increases, you may find that you need to increase your contact limit or delete contacts in order to stay under your current threshold. Keap will inform you when you are getting close to your contac...
  4. Generating a HAR file for Troubleshooting

    In order to troubleshoot certain complex issues, our support team may ask for you to provide us with a HAR file. This is a browser log which can contain error data that will allow us to continue to troubleshoot the issue. Typically, a HAR file is ...
  5. Disable (Unpublish) an order form

    Go to  Ecommerce > Ecommerce Setup in the main navigation panel Click on Order Forms Open the order for you would like to unpublish Go to Settings Toggle the order form off optionally redirect them to a different URL (otherw...
  6. Delete quotes in bulk

    Go to E-Commerce > Reports Scroll down to the bottom report: Quote Status Search Click New Search to select your search criteria Click Search Click the Actions  button and select Delete Quotes from the drop-down ...
  7. Legacy Landing Pages Analytics

    Follow the steps below to check the number of visitors, bounce rate, number of leads generated and the conversion rate of a published landing page. Note that only landing pages with a form will have analytics available. Double-click your landing p...
  8. Email Broadcast History Page

    Max Classic now has the Email Broadcast History page that Lite/Pro/Max has. This allows you quick access to any sent, scheduled, or draft Email Broadcasts. You can now filter by sending state or search by title. This updated allows you a quick high ...
  9. Text message broadcasts

    Use Keap's text message broadcasts to send critical communication through text messages via a toll-free 1-800 number. Text messages have an open rate of 94%, much higher than email's ~21% open rate. This feature will initially only be available to U...
  10. Keap Marketing Number Settings

    You can access your Keap Marketing Number settings from anywhere you write marketing texts including Broadcasts, Easy Automations, and Advanced Automations KMN Number and Billing Information Review your message sending rate and bill. Finding yo...