New Articles

  1. Adding URL parameters to links to pre-fill an external web form

    Note that this article assumes you are linking to a web page that already has the ability to parse values from a query string to pre-fill a form. A primer on URL query strings You can construct links in Keap that contains data from the contact...
  2. Find your internal form ID

    If you are using an integration that requests your "internal form id", you can find it by going to CRM > Contacts and click on the Add a Contact button Choose the form from the drop-down list View the form id in your browser's address...
  3. WePay Merchant Error Codes

    WePay closed its UK operations in August 2023. Customers will not be able to add a new WePay connection to their Keap account. There will be more information to come. Occasionally, you may experience a credit card payment failure with an order. A...
  4. Grant access to Keap Support

    You can grant temporary access to your account to a Keap employee from within your Infusionsoft application. This is done when working with a Support representative to resolve application issues. Once granted access, the representative will be able ...
  5. Exporting Contact Notes

    There are two types of Contact notes in Max Classic, Person Notes , which is simply a text box where you can add some quick information about a contact and Task Notes , which are actual date/time stamped notes on the contact record. Export Pe...
  6. Legacy Add a Custom Favicon to a Landing Page

    A favicon is a small icon displayed in the address bar of a web browser that represents your website branding. Typically it is a simplified version of a company logo. You can add your own custom favicon to an Infusionsoft Landing Page. You'll just ...
  7. What is my app id?

    If you need to contact customer support, they will ask for your "application id" or "app id" in order to help verify your account and to access your application to assist.
  8. Legacy Landing Pages vs. Web Forms

    You may wonder if you should use a landing page or a web form for you particular lead capture activity. Generally speaking, a "Landing Page" or "Squeeze Page" is a single-page website with a very clear call to action. The page copy and page desi...
  9. How to search for unengaged contacts

    If you have reviewed List hygiene , then you may want to see if you have unengaged contacts in your app.  Navigate to Marketing  and click Reports . Click on Email Status Search to open the report. If your app brings you to a list of ...
  10. Importing Data

    Importing data is easy from the Data Import area. Here you import your data files for contacts, companies, products and tags.