WePay Merchant Error Codes

This article applies to:

WePay closed its UK operations in August 2023. Customers will not be able to add a new WePay connection to their Keap account. There will be more information to come.

Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the WePay merchant account. Click here for a complete list of error codes.

Payment Error Codes

  • 2001: The AVS check on the payment failed (invalid billing address).
  • 2002: The card type is not supported by the Merchant.
  • 2003: The issuing bank indicated that the card is not supported.
  • 2004: The issuing bank declined the charge but did not tell us why (generally due to a fraud check on their side).
  • 2005: The payment method does not have sufficient funds to make the payment.
  • 2006: The card has been lost or stolen.
  • 2007: The card has expired (some issuing banks don’t care though and we only care if they do).
  • 2008: Some of the card data was invalid (CVV, expiration date, card number, name on card).
  • 2009: The credit_card object is in an invalid state for that action.

Did this article answer your question?
Thank you for your feedback!