WePay, a Chase company

WePay is a flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Infusionsoft by Keap. WePay is a US based online payment service provider that Keap partners with to offer an...

WePay is a US based online payment service provider that Keap partners with to offer an integrated payments solution. Customers use the WePay Merchant Portal to manage their merchant account. With WePay, it’s easy to accept credit cards in min...

Follow these steps to migrate from a merchant account to WePay.  Set your default credit card processor to WePay. Select Set as default credit card processor in the WePay section of the Payment types page. Set your default account for ma...

WePay will stop offering their services to the UK sometime in 2023. Is WePay available in my country?   WePay is currently only accepting new customers with bank accounts in the United States and Canada. How do I get support directly from...

This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...

This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...

A chargeback occurs when credit card holders contact their bank or credit card company to dispute an account charge. Common reasons for chargebacks include: The cardholder did not receive the product or service. The cardholder was unsatisfied wit...

Know your customer (KYC) is the process of verifying the identity of a customer/merchant and their business. The term is also used to refer to the bank and anti-money laundering regulations which governs these activities. If you see an alert at th...

Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the WePay merchant account. Click here for a complete list ...

Using WePay does not necessarily affect your taxes. WePay helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. Please also refer to the WePay Help Center .  What is Form 10...

WePay uses your social security number (SSN) as part of its identity verification program. WePay verifies the identity of each user of their service in order to manage risk and to comply with anti-money laundering laws. If you are an individual o...