WePay, a Chase company

Accept credit and debit card payments with WePay

Articles

Who Is WePay?
WePay is a flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Infusionsoft by Keap. WePay is a US based online payment service provider that Keap partners with to offer an...
WePay Setup
WePay is a US based online payment service provider that Keap partners with to offer an integrated payments solution. Customers use the WePay Merchant Portal to manage their merchant account. With WePay, it’s easy to accept credit cards in min...
WePay Migration Guide
Follow these steps to migrate from a merchant account to WePay.  Set your default credit card processor to WePay. Select Set as default credit card processor in the WePay section of the Payment types page. Set your default account for ma...
WePay FAQs
How do I get support directly from WePay? Refer to the WePay Help Center .  How do I sign in to manage my WePay account?  After setting up your WePay account in Keap, you will see a ‘Manage Account’ link in the Payment Ty...
WePay UK FAQ
This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...
WePay Canada FAQ
This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...
WePay Chargebacks
A chargeback occurs when credit card holders contact their bank or credit card company to dispute an account charge. Common reasons for chargebacks include: The cardholder did not receive the product or service. The cardholder was unsatisfied wit...
Verify customer identify KYC
Know your customer (KYC) is the process of verifying the identity of a customer/merchant and their business. The term is also used to refer to the bank and anti-money laundering regulations which governs these activities. If you see an alert at th...
WePay Merchant Error Codes
Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the WePay merchant account. Click here for a complete list ...
How does WePay affect my taxes?
Using WePay does not necessarily affect your taxes. WePay helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. Please also refer to the WePay Help Center .  What is Form 10...
Why do you need my social security number?
WePay uses your social security number (SSN) as part of its identity verification program. WePay verifies the identity of each user of their service in order to manage risk and to comply with anti-money laundering laws. If you are an individual o...