New Articles

  1. Sequence Step Recipients report

    You are currently only able to see results from the last 30 days The Marketing Sequence Step Recipients report shows contacts that have received an item from an automated sequnce in one of your campaigns. This report includes all existing conta...
  2. Social media contact fields

    Keap includes fields for numerous social media sites and applications so you can keep track of your contact's accounts across the web. You can access these fields with merge fields to customize outgoing messages or text within Keap such as in a note...
  3. Web Form Origin Report

    The Web Form Origin Report provides a list of your web forms along with the campaign they’re created within. You may be a marketing wizard, but that doesn’t mean you can remember everything, so go to Marketing > Reports and use this as a reminder.
  4. Search for contacts with tags

    When searching for contacts, tags give you powerful options. You can use the search function to find contacts that have, or don't have specific tags. For other ways to search for contacts, see the Advanced Contacts Searching article. Navigate ...
  5. Add to or remove from sequence

    With the Add to sequence option, you can drop a contact into a campaign, and let them skip the line. Instead of making a contact start from the beginning, you can now add them to a sequence further ahead in the campaign.  Drag the Add to sequence...
  6. Legacy Landing Pages - Text editor toolbar

    Give your font some extra flair with the new text editor toolbar in our Landing Page builder. Highlight any text on your page and the toolbar will display right where you’re working. Change text colors, backgrounds, or use rich text formatting like ...
  7. Legacy Landing Pages - Revision manager

    Landing page revisions allow you to take a snapshot of your landing page, make as many change to the landing page as you'd like, and then revert back to the snapshot. You can use revisions to test out new styling or big changes to a landing page wit...
  8. Deciphering Email Marketing Metrics: Delivery vs Open Rate

    Many articles on Email Marketing, and marketing resources from companies in the Email Marketing industry use statistics such as ‘99% Delivery Rate’ and ‘Highest Open Rates in the Industry’ but what do these really mean? This article discusses what t...
  9. Email Issues

    Your email is not working as expected. Here are some common email issues with links to articles. Remember, you can always contact Support .  Email Set-up How do I maximize my email deliverability ?  How do I change my email address ?  ...
  10. Sales Promotions Overview

    Promotions allow you to set up special offers for your customers with order and product discounts, shipping discounts, free trials, category discounts and upsells. Promotions make it easy for your customers to do business with you! Your browser...