Using WePay FAQ

Tags: WePay

How do I sign in to manage my WePay account? 
After completing the setup of your WePay account you will see a link titled ‘manage account’ in the WePay section of the Payment Types page in Infusionsoft by Keap. Clicking this link will take you to a login page where you will use your WePay login email and password to access your account. Remember, these login credentials are separate from your Infusionsoft by Keap login credentials.

How do I update my WePay email and password? 
Please refer to the article: WePay email and password.

Is the CVV/CVV2 required?
The CVV/CVV2 field is required by WePay. Collecting this type of cardholder data allows us to fight fraud more effectively.

When will my funds be available for withdrawal? 
Our goal is to release your money for withdrawal as soon as possible. Once your payments have been fully processed they will be released for withdrawal. Please also refer to the article: Why isn't my balance fully available? 

I have an upcoming product launch which will result in a spike in sales, do I need to notify WePay first? 
We expect your business to grow! Which is why WePay takes into consideration product launches and other activity that could cause a spike in sales. We treat these occurrences as normal business and as long as your account is active you shouldn't be concerned about having funds frozen due to an increase is sales. Feel free to notify us of any upcoming spikes in sales, but it is not required.

What if I change my bank account in the system? 
Payments process overnight so if a bank account is updated the new account will receive payments the following day.

How do I get additional support? 
WePay can provide you with direct assistance.

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