Verifying Customer Identify KYC

If KYC needs to be entered, you will see an alert at the top of your homepage that says “Action is needed to complete your account. Update your personal information.”

You’ll also see this in the Alerts section of their account. Settings > Alerts

KYC – Know your customer ('KYC') is the process of verifying the identity of a customer/merchant and their business. The term is also used to refer to the bank and anti-money laundering regulations which governs these activities.



Click the “Update your personal information” link on the homepage.


Choose business type and industry under Account Details.

Enter verification details

Please note: For CAD merchants, State is replaced with Province and SSN is replaced with SIN.  

  • Encourage merchant to read Terms of Service and Privacy Policy and then click to agree.

  • Please note: The Terms of Service has important information for merchant types that are unable to process through Infusionsoft Payments.

  • Encouraging the merchant to read this now will help eliminate account closures later.

  • Click the Submit


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