How to Chat with Support
Sign in to your Infusionsoft app, hover over the question mark and click Chat Now
-
- Infusionsoft Dashboard Overview
- Navigating the Home Screen
- I Just Purchased Infusionsoft and Need to Set it Up for the First Time
- I'm New and Just Want to Learn the Basics
- Set up products, a merchant account, and billing automation
- Create Orders and Set Up Order Forms and the Shopping Cart
- Set Up and Manage Your Sales Team in Infusionsoft
- Lifecycle Marketing
- Small Business Success Method
-
- How To Test Just About Anything
- Get Your API Key
- Store Files In Infusionsoft
- Automatically Email Reports
- Customize The Default Drop Down Menus
- Change Field Labels
- Fixing Common Error Messages
- Resolving 502 Bad Gateway and Other Error Messages
- Server Status Page
- Infusionsoft Email IP Range
- OAuth Authentication
- Increasing Email Open Rates with Emojis
-
- Sign in to Infusionsoft by Keap
- System Requirements
- Navigating Infusionsoft
- Customize The Home Page Dashboard
- Upload Your Company Logo
- Configure Your Email Footer - CAN SPAM Address Block
- Customize my email signature
- Change your Infusionsoft email address and password
- Chat, Phone and Community Support
- How do I locate my application id?
-
-
-
- Contact Record Overview
- Contact Record Quick View
- Create a contact record
- Delete a Contact Record
- Mass update a list of contacts
- Mass update a specific field for a list of contacts
- Update Contacts with a CSV
- Mass update contacts with a spreadsheet CSV File
- Contact Lead Scoring Overview
- Export Contacts From Infusionsoft
-
- Store files on a contact record
- Add a Note to a Contact Record
- Contact Communication History
- Web Profile
- Restore deleted contacts and other data
- Mass opt-in or opt-out contacts
- Linked contacts
- Reassign contacts to another user
- Manually Opt-Out or Opt-In contacts in Infusionsoft
- Smart Lists - auto segment contacts
- Contact Record Accurate Email History
-
-
- Create An Opportunity Record
- Assign Opportunities With A Round Robin
- Searching Opportunity Records
- Next Action Fields In An Opportunity Record
- Update The Opportunity Summary
- Track Product Interest In An Opportunity Record
- Send a Buy Now link from an opportunity record
- Create An Order From An Opportunity Record
- Assign A Referral Partner To An Opportunity
- Mass Update Multiple Opportunity Records
- Interactive View Vs. Grid View
- Batch Create Opportunity Records
- Quickly Edit Multiple Opportunity Records
- Opportunity Record Overview
-
-
-
- Outlook Sync Features
- Install Infusionsoft Sync For Outlook
- Add A Contact To A Sequence Using Infusionsoft Sync For Outlook
- Tag A Contact In Infusionsoft Sync For Outlook
- Synchronize Tasks And Appointments Between Infusionsoft And Outlook
- Attach A File To A Contact In Infusionsoft Sync For Outlook
- Manage preferences In Infusionsoft Sync for Outlook
- Add Contacts In Infusionsoft Sync For Outlook
- Add A Task Or Appointment In Infusionsoft Sync For Outlook
- Add A Note To A Contact In Infusionsoft Sync For Outlook
- Infusionsoft Sync For Outlook Installer Help Page
- Record an Email in Infusionsoft Using the Outlook Plugin
- Uninstall Sync for Outlook
- Sandbox Accounts
-
-
-
-
- How to install pre-built campaigns
- Republishing Campaigns FAQ
- Rename, Restore And Unpublish Campaigns
- How do I find my Queued contacts and what does it mean?
- How to build a looping campaign
- Copy campaign content
- How to create Action Sets and Rules
- Campaign links
- How to add someone to a campaign
- How to purchase a product or service for another guest Or attendee
- Testing Decision Diamonds
- Liquid syntax / dynamic content
-
-
- A list of available Campaign Goals
- Create a web form
- Make better web forms
- Create a Tag Goal
- Create an Email Link clicked goal
- Create a Note Applied goal
- Create an Internal Form submitted Goal
- Create a Task completed goal
- Create a Product purchased goal
- Create an Opportunity stage moved goal
- Create a Lead Score achieved goal
- Create a Web Page automation goal
- Create an API Goal
- Create a Quote status goal
- Email Opened goal
- Creating a web form with Firefox
- Create a failed purchase goal
- Campaign Goal - Create an Order
-
- Campaign sequence overview
- Connecting Objects In A Campaign Sequence
- Campaign Sequence - Email Confirmation Sequence
- Campaign Sequence - Delay Timers
- Campaign Sequence - Date Timers
- Campaign Sequence - Field Timers
- Campaign Sequence - Apply/Remove Tags
- Campaign Sequence - Apply Note
- Editing Campaign Timers
- Campaign Sequence - Create Opportunity
- Campaign Sequence - Set Field Value
- Campaign Sequence - HTTP Post
- Campaign Sequence - Voice Message
- Campaign Sequence - Fax
- Campaign Sequence - Letter
- Campaign Sequence - Fulfillment List
- Manually Start Or Stop A Campaign Sequence
- Make Sure Contacts Always Complete A Sequence
- Resend A Campaign Email To Someone
- Automatically Assign An Owner To A Contact In A Campaign
- Automatically Create a Task in a Sequence
- Campaign Sequence - Create Order
- Email Opened Goals
-
-
- Landing Pages - Choosing a Template
- Landing Pages - Layout
- Landing Pages - Managing Color
- Landing Pages - Adding Anchors
- Create an Effective Landing Page
- Landing Pages - Applying Tags
- Landing Pages - Launching
- Landing Pages - Custom URL Parameters
- Landing Pages - Hidden Fields
- Landing Pages - Archive Templates
- Landing Pages - Mobile Editing
- Landing Pages - WordPress Plugin
- Landing Pages - FAQs
- Landing Pages - Publish to a Custom Domain
- Landing Pages - Facebook Sharing
- Landing Pages - Success Page
- Invisible reCAPTCHA Update in Infusionsoft by Keap
- Landing Pages - Supported Custom Fields
- Landing Pages vs. Web Forms
-
-
-
- Send an Email Broadcast
- How to use the Email Builder
- Stop an email broadcast
- Find Your Scheduled Broadcast Emails
- View The Current Status Of A Broadcast
- Send A Fax Broadcast
- Send A Voice Mail Broadcast
- Create A Physical Letter Broadcast
- Why Some Emails Skip During A Broadcast
- Prevent Someone From Receiving A Voice Broadcast
- A/B Test Broadcast Emails
- Email Broadcast - Best Send Time
- Content checking tool
-
- How unengaged contacts reduce the effectiveness of your email deliverability Updated
- Remove contacts unengaged more than 1 year from email marketing Updated
- Send a re-engagement email to tagged, unengaged contacts Updated
- Tag contacts unengaged 6-12 months for a re-engagement campaign New
- Automated List Management
- Email Bounces Explained
- Configure Your SPF Records
- DKIM
- DMARC May Impact Your Deliverability
- Deterring Spam Bots
- Email Address Whitelisting
- Explicit Permission
- How to add a spam filter to Opt-In forms
- Why did my contact not receive an email
- How to Avoid Content Filters
- How to Locate And Remove Opt Outs from Email List
- How Your From Address Affects Email Deliverability
- Auditing Imported Subscribers
- Monitoring Email Complaints
- Spam Complaints
- Spam Traps
- URIBL Greylisting
- Protect Your Web Forms From Bot Attacks
- Unsubscribe Report
- How to Fix Low Inbox Rates and Content Issues
- Get started with your dedicated IP
- Delinquent Email Smart List
- Acceptable Use Policy Quick Reference Guide
- List Hygiene Updated
- Set Up Campaigns, Emails, Landing Pages and Report Marketing ROI
-
-
- Legacy Template Library Email Builders
- Organize Legacy Templates With Template Categories
- Create A Legacy Email Template
- Clone A Legacy Email Template
- Add Images to a Legacy Email
- Personalize legacy email templates with merge fields
- Add an Attachment to a Legacy Email
- Insert YouTube Content Into Legacy Emails
- Create A Legacy Plain Text Email Template
- Create A Legacy Email Template With HTML
- Create A Legacy Letter Template
- Create a Legacy Task Template
- Create A Legacy Appointment Template
- Create Attachment Download Link Instead Of Using File Snippet in a Legacy Email
- How To Convert Existing Emails To The New Email Builder
-
-
-
-
- Create A Manual Order
- Add A Payment To An Existing Order
- Manually create an order for a subscription
- Create A Quick Sale Order
- Add A Payment Plan To A Manual Order
- Create a quote
- Quotes statuses, notifications, and reporting
-
- Canceling Your Customer's Subscription
- Void A Payment
- Issue A Refund
- Issue A Credit (Write Off) Or Apply A Price Adjustment To An Order
- Issue A Credit For A Recurring Payment
- Manage Chargebacks
- Change the Next Bill Date for a subscription
- Balance A Customer's Account That Was Refunded Outside Of Infusionsoft
- Refunding Options In Infusionsoft by Keap
-
- Available Shipping Options
- Configure shipping options
- UPS Integration
- Shipping Fees Per Product
- Shipping Fees Based On Product Weight
- Shipping Fees Based On The Order Total
- Shipping Fees Based On Order Quantity
- Add Product And Service Fulfillment Notes To Orders
- Flat rate shipping fees
- Automate Order Fulfillment With Fulfillment Reports
-
- Create A Product In Infusionsoft
- Import Products
- Access And Manage Your Product List
- Create a recurring subscription product
- Import a list of subscription products into Infusionsoft
- Create And Organize Product Categories And Subcategories
- Product Options
- Manage Product Images
- Create Digital Products In Infusionsoft
- How To Create A Paid Trial Subscription
- Inventory Notifications And Sold Out Automation
- Product Interest Bundles
- Tag Purchases With Performance Of Contract
-
-
- Merchant Accounts And Gateways Explained
- Payment Options (Merchant Accounts) In Infusionsoft
- Enable Merchant Account Error Notifications
- Supported Merchant Accounts
- Powerpay Merchant Account
- First Data Merchant Account
- Authorize.net Merchant Account
- Authorize.net Card Present Merchant Account
- eWAY Merchant Account
- Network Merchants (NMI) Merchant Account
- Nexus Merchants Integration
- How to locate your Merchant Account ID
- FlexPay Merchant Account
- What to know when changing your Default Merchant
- Delete a Merchant Account
-
- Who Is WePay?
- Using Keap Payments FAQ
- Keap Payments UK FAQ
- Keap Payments Canada FAQ
- Set Up Keap Payments
- Keap Payments add/change payout
- Log in to Keap Payments Merchant Center
- Why do you need my social security number
- How does Keap Payments affect my taxes?
- Why isn't my balance fully available?
- Keap Payments email and password
- Issuing a refund within Keap Payments merchant center
- Verifying Customer Identify KYC
- Keap Payments UK Dashboard
- Keap Payments Migration Guide
- Why was my withdrawal cancelled or charged back
- Keap Payments Chargebacks
- Download payment and settlement reports In Keap Payments merchant center
- Multi Factor authentication for Keap Payments merchant center
-
-
-
- Billing Settings
- Sales Tax
- Change The Default Shipping And Billing Country For Online Orders
- Set up a payment plan
- Set up automation for an autocharge
- Set up automation for credit card expiration
- Create A Billing Reminder With Merged Credit Card Information
- How Your Customers Update Their Credit Cards
- Send Yourself An Order Notification Email
- When E-commerce Actions Run
- Automate follow-up on failed purchases
- Invoices and Receipts
- Setup Payment Collection Invoice
- Automate follow-up when a purchase is made
- Manually Send an Invoice
-
-
- Gross Sales Reports
- Cash And Credits (Net Sales) Reports
- Money Owed To You (Accounts Receivable)
- View Income (Net Income)
- All Sales Report
- View Failed Credit Card Transactions
- How Can I Be Notified For Failed PayPal Orders
- Tax Reporting
- Subscription Revenue Summary
- Receivables Report
- Monthly Sales Totals
-
-
-
- Global User Permissions
- Add a User to the Admin or Sales Rep Group
- User Permissions - Contact
- User Permissions - Company
- User Permissions - Opportunities
- User Permissions - Referral Partners
- User Permissions - Orders And Invoicing
- User Permissions - E-Commerce
- User Permissions - User
- User Permissions - Calendar
- User Permissions - Application
- User Permissions - Marketing
- Permission To Access DKIM Settings
-
Popular Articles
-
Send an Email Broadcast
A broadcast message is a single message that is sent to an entire list of people at the same time. It can be scheduled to go out on a specific date and time, but the schedule is the same for everyone. A broadcast is generally the best option when yo... -
Get Your API Key
Legacy Alert! This feature should only be used if a 3rd party developer asked for the encryption key. The encryption key is only needed for the Legacy authentication method. If you are unsure if you should use this please talk with the 3rd party d... -
Create Custom Fields
If you need to store information that is specific to your business or industry, you'll create custom fields. Custom Fields are located in records. You are able to add up to 100 custom fields per record type. Unfortunately, we are not abl... -
Create a web form
Click and drag a Web Form Submitted goal onto the campaign canvas. Type the Goal Name where the text is highlighted . Now, double-click the goal to configure the web form. To access all of the available fields for a f... -
List Hygiene Updated
Process an action to remove contacts that have been disengaged for 6 months or more. -
Import your contacts
With Infusionsoft by Keap you can import contacts , companies , tags , products , and subscriptions . The most common import is contacts. The process for each type of import is almost identical. Contact Import Video Imp... -
DKIM
What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS re... -
Export Contacts From Infusionsoft
If your user permissions allow, you can export contacts and other types of data from Infusionsoft. The data exports to CSV file format. The example below shows how to export a contact list. You can use the same steps to export referral pa... -
Email status icons explained
Understand what the different email statuses mean in Infusionsoft -
Configure Your SPF Records
A Sender Policy Framework (SPF) record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. In an effort to protect you as a business owner and a sender of emai...
Copyright © 2019 Keap. All rights reserved.