Popular Articles

  1. Contact Support

    Last Updated: 11/21/2018 in Getting Started
    .hg-article-footer { display: none; } .metadata { display: none; } .documentation-article h1, .cke_editable h1 { display: none; } .hg-ratings { display: none; } Infusionsoft Community ...

  2. Get Your API Key

    Last Updated: 12/07/2018 in Getting Started Tips & Tricks
    Legacy Alert! This feature should only be used if a 3rd party developer asked for the encryption key. The encryption key is only needed for the Legacy authentication method. If you are unsure if you should use this or not please talk with the 3rd ...

  3.  Send an Email Broadcast

    Last Updated: 09/28/2018 in Articles Marketing Email Broadcasts
    A broadcast message is a single message that is sent to an entire list of people at the same time. It can be scheduled to go out on a specific date and time, but the schedule is the same for everyone. A broadcast is generally the best option when yo...

  4. Create Custom Fields

    Last Updated: 10/03/2018 in Articles Administration Custom Fields
    If you need to store information that is specific to your business or industry, you'll create custom fields. Custom Fields are located in records. You are able to add up to 100 custom fields per record type.   Unfortunately, we are not abl...

  5.  Import Your Contacts

    Last Updated: 02/25/2019 in Articles CRM Import Contacts
      Infusionsoft allows you to import contacts , companies , tags , products , and subscriptions . The most common import type is a contact import. The process for each type of import is almost identical. Before you import, make sure ...

  6.  Create A Web Form

    Last Updated: 02/25/2019 in Articles Marketing Campaign Goals
        Click and drag a web form goal onto the campaign canvas. Type the Goal Name where the text is highlighted . Now, double-click the goal to configure the web form.   To access all of the available fields for a fo...

  7. List Hygiene

    Last Updated: 02/28/2019 in Articles Marketing Deliverability
    List Hygiene is the practice of cleaning an email list to ensure all addresses are active and deliverable. Regularly implementing this process removes unengaged addresses from your marketing list, which decreases risks for spam traps, complaints, an...

  8. DKIM

    Last Updated: 02/05/2019 in Articles Marketing Deliverability
    What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS  r...

  9. Email Status Icons Explained

    Last Updated: 02/26/2019 in Articles CRM Manage Contacts
    Each email address stored in Infusionsoft by Keap is assigned a status. This status is generally assigned automatically, but can also be managed manually with some limitations. You cannot double-opt in a person or single-opt in someone who has previ...

  10. Configure Your SPF Records

    Last Updated: 12/07/2018 in Articles Marketing Deliverability
    In an effort to protect you as a business owner and a sender of emails, your web host uses Sender Policy Framework (SPF) as a method to prevent unauthorized senders from forging your email address, or “spoofing”. In short, SPF protects y...
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