Popular Articles

  1. Get Your API Key

    Legacy Alert! This feature should only be used if a 3rd party developer asked for the encryption key. The encryption key is only needed for the Legacy authentication method. If you are unsure if you should use this or not please talk with the 3rd ...
  2. Contact Support

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  3. Create Custom Fields

    If you need to store information that is specific to your business or industry, you'll create custom fields. Custom Fields are located in records. You are able to add up to 100 custom fields per record type.   Unfortunately, we are not abl...
  4.  Import Your Contacts

      Infusionsoft allows you to import contacts , companies , tags , products , and subscriptions . The most common import type is a contact import. The process for each type of import is almost identical. Before you import, make sure th...
  5.  Send an Email Broadcast

    A broadcast message is a single message that is sent to an entire list of people at the same time. It can be scheduled to go out on a specific date and time, but the schedule is the same for everyone. A broadcast is generally the best option when yo...
  6.  Create A Web Form

        Click and drag a web form goal onto the campaign canvas. Type the Goal Name where the text is highlighted . Now, double-click the goal to configure the web form.   To access all of the available fields for a fo...
  7. List Hygiene

    List Hygiene is the practice of cleaning an email list to ensure all addresses are active and deliverable. Regularly implementing this process removes unengaged addresses from your marketing list, which decreases risks for spam traps, complaints, an...
  8. DKIM

    What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS  r...
  9. Email Status Icons Explained

    Each email address stored in Infusionsoft is assigned a status. This status is generally assigned automatically, but can also be managed manually with some limitations. You cannot double-opt in a person or single-opt in someone who has previously op...
  10. Configure Your SPF Records

    In an effort to protect you as a business owner and a sender of emails, your web host uses Sender Policy Framework (SPF) as a method to prevent unauthorized senders from forging your email address, or “spoofing”. In short, SPF protects y...