Synchronize tasks and appointments with Sync for Outlook plugin

Tags: Outlook Sync
This article applies to:

Important! The Infusionsoft Sync for Outlook plugin has been discontinued, is no longer supported, nor is it available for download from the Infusionsoft Marketplace as of August 7, 2020. We recommend using the new Email Sync tool that is built-in to Infusionsoft and automatically syncs either an Outlook or Gmail account with your Infusionsoft application. If you still need the original installer file, you can access it here.

Please note the following:

  • Syncing is turned off by default
  • Recurring tasks and appointments will sync, but the "recurrence information" will not sync. Instead of being linked in a recurring set, each task and appointment will look separate and unique. Any options configured in the recurring tab for Tasks/Appointments in Keap will not sync to Outlook and vice versa.
  • Reminders will not be synced.
  • Appointments will be synced 31 days forward and tasks will be synced 7 days forward. If an appointment or task falls outside of those parameters, it will not sync until it comes within those parameters.
  • The sync option will only be visible if you're running Outlook 2007 or later. Sync functionality is not available for Outlook 2003.
  • If you want to delete a series of recurring appointments or tasks, they must be deleted from the source application. If they are not deleted form the source application, you will have to delete them individually.
  • Individual items generally take 30 minutes to sync. So please be patient.

  1. Open the settings menu by clicking the gear icon at the bottom of the sidebar.

  2. Click Sync on the left side of the window.

  3. Choose the Keap account (if you have more than one), then select what you would like to sync.

  4. Click the OK button at the bottom.
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