Store Files In Infusionsoft

Tags: Filebox

Infusionsoft includes digital document storage that enables you to centralize files and make them more accessible to users. Typically, users store images and pdfs that they can reuse in various marketing pieces. You can store any file that is under 10 MB in size. You are able to store user files, company files, company images, digital products and contact record files. You can also rename or delete files from here. If you need to update an existing file, make sure the revised file has exactly same file name and file type (.doc, .xls, etc.) as the older version. When you upload the file, Infusionsoft will ask you if you want to create a new file or replace an existing one.

Hover over the Home icon and click on Files


  • My Files are protected; they are only accessible to the user who uploaded the file. User files can also be attached to an outgoing email or email template, but only by the user who uploaded them to Infusionsoft. These files are also not accessible to your contacts, unless you send them as an email attachment.
  • Company Files are accessible to all of your Infusionsoft users. You may want to store document templates, internal procedure manuals, price lists, etc. the company file box. The company files can be attached to email communications sent out through Infusionsoft. These files are not accessible to your contacts, unless you send them as an email attachment.
  • Company Images are accessible to all of your Infusionsoft users. This list includes images you've uploaded to Infusionsoft to use in emails, thank-you pages, shopping cart or order form styles, etc. You can display them to contacts when they are used in one of these external facing mediums or if you send them as an email attachment.
  • Digital Products are accessible based on the restrictions you defined when you set them up. Digital Products are most often created and managed through E-Commerce > Products, but you can also view and manage them here if your user permissions allow.
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