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E-Commerce
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PayPal
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Products & Services
Order Forms
Shopping Cart
QuickBooks
Order Management
Manage Credit Cards
E-Commerce Actions
Sales Promotions
Financial Reporting
E-Commerce Settings
Refunds
Billing Automation
Shipping & Fulfillment
Administration
Branding Center
Billing and Accounts
User Management
Importing Data
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Data Cleanup
Admin Settings
Admin Reports
Productivity Tools
Mobile App
Outlook Plugin
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Table of Contents
Table of Contents
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Deliverability
Lead Generation
Marketing Reports
Legacy
E-Commerce
Keap Payments
PayPal
Other Merchant Accounts
Products & Services
Order Forms
Shopping Cart
QuickBooks
Order Management
Manage Credit Cards
E-Commerce Actions
Sales Promotions
Financial Reporting
E-Commerce Settings
Refunds
Billing Automation
Shipping & Fulfillment
Administration
Branding Center
Billing and Accounts
User Management
Importing Data
User Permissions
Data Cleanup
Admin Settings
Admin Reports
Productivity Tools
Mobile App
Outlook Plugin
WordPress Plugin
BigCommerce
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Referral Partners
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Emails & Broadcasts
Deliverability
Lead Generation
Marketing Reports
Legacy
E-Commerce
Keap Payments
PayPal
Other Merchant Accounts
Products & Services
Order Forms
Shopping Cart
QuickBooks
Order Management
Manage Credit Cards
E-Commerce Actions
Sales Promotions
Financial Reporting
E-Commerce Settings
Refunds
Billing Automation
Shipping & Fulfillment
Administration
Branding Center
Billing and Accounts
User Management
Importing Data
User Permissions
Data Cleanup
Admin Settings
Admin Reports
Productivity Tools
Mobile App
Outlook Plugin
WordPress Plugin
BigCommerce
Other Apps
Home
Glossary
Webinars
New Customer Webinars Registration
Adding Contacts in Infusionsoft
Contact Record in Infusionsoft
Getting Started
CRM overview
Infusionsoft Dashboard Overview
Navigating Infusionsoft
I Just Purchased Infusionsoft and Need to Set it Up for the First Time
I'm New and Just Want to Learn the Basics
Set up products, a merchant account, and billing automation
Create Orders and Set Up Order Forms and the Shopping Cart
Set Up and Manage Your Sales Team in Infusionsoft
Lifecycle Marketing
Grant access to Keap Support
Set Up Campaigns, Emails, Landing Pages and Report Marketing ROI
Tips & Tricks
How To Test Just About Anything
Get Your API Key
Store Files In Infusionsoft
Automatically Email Reports
Customize The Default Drop Down Menus
Change Field Labels
Fixing Common Error Messages
Resolving 502 Bad Gateway and Other Error Messages
Server Status Page
Infusionsoft Email IP Range
OAuth Authentication
Essential Articles
Sign in to Infusionsoft by Keap
System Requirements
Navigating Infusionsoft
Customize The Home Page Dashboard
Upload Your Company Logo
Configure Your Email Footer - CAN SPAM Address Block
Customize my email signature
Change your Infusionsoft email address and password
Chat, Phone and Community Support
How do I locate my application id?
MasterMind Archive
Marketing Overview
Campaign Builder Overview
Email Builder Video Overview
CRM
Contacts
Manage Contacts
Contact record overview
Create a contact record
Delete a contact record
Upload files to a contact record
Add a note to a contact
View Your Website Visitors
Manually opt-out or opt-in contacts
Mass update contacts with a spreadsheet
Reassign contacts to another user
Send an email from a contact record
Hide your email communications on a contact record
Create and apply a standalone note template
Create a task or appointment while viewing a contact
Interactive View Vs. Grid View
Mass update a list of contacts
Mass update a specific field for a list of contacts
Mass opt-in or opt-out contacts
Update contacts with a CSV
Export contacts from Infusionsoft
Restore deleted contacts and other data
Exporting Contact Notes
View the communication history of a contact
Print a letter for a contact
Print mailing labels for contacts
Send a one-off fax to a contact
Web Profile
Linked contacts
Internal Forms
Campaign Goals - Internal Forms
Submit an Internal Form for an existing contact
Add a new contact with an internal form
Find your internal form ID
Organize Contacts
Search contacts
Advanced Contact Searching
Saved search
How to search by the date a contact record is created
View Custom Fields In Contact Searches
Manage Tags
Use tags to create contact lists
Create a Tag
Tag categories
Apply or remove tags from a contact record
Apply or remove tags from a list of contacts
Custom Fields
Custom Fields Overview
Custom Fields Vs Tags
Create Custom Fields
Choose Custom Field Types
Backend Database Names For Custom Fields
Merge Contacts
Identify duplicate contact records
Automatically merge duplicate contacts
Manually merge duplicate contacts
When does the system automatically merge contacts
Contact Record Billing
Create orders and invoices from the contact record
Create quotes from the Contact Record
Companies
Company record overview
Create a company record
Assign a contact to a company
Sales Teams
Sales Pipeline
Sales Pipeline Overview
Sales Pipeline And Opportunity Settings
Sales Pipeline Dashboard
Learn How Sales Reps Manage Leads in Infusionsoft
Create Sales Pipeline Stages
Set Up The Pipeline Checklist
Stage To Stage Pipeline Automation
Trigger Sales Automation Without Moving A Stage
Opportunities
Opportunity Record Overview
Create An Opportunity Record
Searching Opportunity Records
Assign Opportunities With A Round Robin
Next Action Fields In An Opportunity Record
Update The Opportunity Summary
Track Product Interest In An Opportunity Record
Send a Buy Now link from an opportunity record
Create An Order From An Opportunity Record
Assign A Referral Partner To An Opportunity
Mass Update Multiple Opportunity Records
Batch Create Opportunity Records
Quickly Edit Multiple Opportunity Records
Sales Team Reports
Track Sales Rep Activity
Evaluate Sales Rep Effectiveness
Sales Team Revenue Reports
Evaluate Lead Flow And Pipeline Effectiveness
Track Opportunity Win And Loss
Call History Summary Report
Call Log Report
Lead Scoring
Set Up Lead Scoring In Infusionsoft
Manually Change A Lead Score
Referral Partners
Set up Commission Programs
Referral Partner Default Settings
Introduction to Referral Partner Commission Programs
Set up a referral partner commission program
Add a commission program to referral partner record
Customize a Referral Tracking Link URL
Pay if Unused
Track referral activity via the API
Referral Partner Contact Record
Create a Referral Partner record (manually)
Create a referral partner sign-up form
Search for Referral Partners
Assign A Referral Partner To Multiple Contacts
Mass update a list of referral partners
Merge referral partner info into emails
Set up the Referral Partner Center
Referral Partner Center Overview
Customize your Referral Partner Center
How Referral Partners generate tracking links
Create banners, pages, and emails for referral partners
How Referral Partners use email resources
How Referral Partners use resource pages
How Referral Partners use banner ads
Monitor and Pay Referral Partners
How To Use Referral Program Reports
Monitor Referral Partner Activity
View Relationships Between Referral Partners
Generate Referral Partner Commission And Payment Reports
Pay an Individual Referral Partner
Pay a group of referral partners at once
Marketing
Campaign Builder
Campaign How To's
Campaign builder terminology
Campaign builder - canvas tips and tricks
Campaign Builder - Connecting elements
How to install pre-built campaigns
Campaign Builder - Checklist
Campaign builder - element statuses explained
Republishing Campaigns FAQ
Rename, restore, and unpublish campaigns
How do I find my Queued contacts and what does it mean?
How to build a looping campaign
Copy campaign content
Campaign Merge Fields
How to create Action Sets and Rules
Campaign links
How to add someone to a campaign
Decision Diamonds
How to purchase a product or service for another guest Or attendee
Testing Decision Diamonds
Liquid syntax / dynamic content
Campaign SMS Automation with Twilio
Campaign Walkthrough
Campaign Walkthrough Part 1 - Capture Leads
Campaign Walkthrough Part 2 - Nurture Prospects
Campaign Walkthrough Part 3 - Convert Sales
Campaign Goals
A list of available Campaign Goals
Create a Web Form to Capture Leads
Make better web forms
Campaign Goals - Tag Applied
Campaign Goals - Email Link Clicked
Campaign Goals - Note Applied
Create an Internal Form submitted Goal
Campaign Goals - Task Completed
Campaign Goals - Product Purchased
Campaign Goals - Opportunity Stage Moved
Campaign Goals - Lead Score Achieved
Campaign Goals - Webpage Automation
Campaign Goals - API
Campaign Goals - Quote Status
Campaign Goals - Email Opened
Creating a web form with Firefox
Create a failed purchase goal
Campaign Goal - Create an Order
Campaign Sequences
Campaign sequence overview
Connecting objects in a campaign sequence
Campaign Sequence - Email Confirmation Sequence
Campaign Sequence - Delay Timers
Campaign Sequence - Date Timers
Campaign Sequence - Field Timers
Campaign Sequence - Apply/Remove Tags
Campaign Sequence - Apply Note
Editing Campaign Timers While Contacts are Queued
Campaign Sequence - Create Opportunity
Campaign Sequence - Set Field Value
Campaign Sequence - HTTP Post
Campaign Sequence - Voice Message
Campaign Sequence - Fax
Campaign Sequence - Letter
Campaign Sequence - Fulfillment List
Manually Start Or Stop A Campaign Sequence
Make Sure Contacts Always Complete A Sequence
Resend A Campaign Email To Someone
Campaign Sequence - Assign Owner
Campaign Sequence - Create Task
Campaign Sequence - Create Order
Email Opened Goals
Landing Pages
Landing Pages - Choosing a Template
Landing Pages - Layout
Landing Pages - Managing Color
Landing Pages - Adding Anchors
Create an Effective Landing Page
Landing Pages - Applying Tags
Landing Pages - Launching
Landing Pages - Custom URL Parameters
Landing Pages - Hidden Fields
Landing Pages - Archive Templates
Landing Pages - Mobile Editing
Landing Pages - WordPress Plugin
Landing Pages - FAQs
Landing Pages - Publish to a Custom Domain
Landing Pages - Facebook Sharing
Landing Pages - Success Page
Invisible reCAPTCHA Update in Infusionsoft by Keap
Landing Pages - Supported Custom Fields
Landing Pages vs. Web Forms
Add a Custom Favicon to a Landing Page
Campaign Reports
Campaign Reporting tab
Campaign Email Performance Visibility And Date Range Selector
Campaign Full Sequence And Email Summary Report
Campaign Dashboard Widget
Emails & Broadcasts
Email Builder
Merge Field Defaults Explained
Content Risk Services
Email Builder Overview
Add Links To Emails
Change Email Preview Text
How To Link To A Web Form In An Email
Email status icons explained
Html Support In Email Clients
HTML Block
Import Legacy Template
Rotating Images
View the web version of the email
Adding URL parameters to links to pre-fill an external web form
Email Broadcasts
Send an Email Broadcast
Stop an email broadcast
Find Your Scheduled Broadcast Emails
View the status of a broadcast
Send A Fax Broadcast
Send A Voice Mail Broadcast
Create A Physical Letter Broadcast
Why Some Emails Skip During A Broadcast
Prevent Someone From Receiving A Voice Broadcast
A/B Test broadcast emails
Email Broadcast - Best Send Time
Content checking tool
Fulfillment Jobs
Process a letter fulfillment job
Process a Queued Fulfillment Job
Process an order Fulfillment Job
Deliverability
List Hygiene
Automated List Management
Configure your SPF records
DKIM
Acceptable Use Policy Quick Reference Guide
Auditing Imported Subscribers
Deterring Spam Bots
DMARC May Impact Your Deliverability
Email Address Whitelisting
Email bounces explained
Explicit Permission
Get started with your dedicated IP
How to add a spam filter to Opt-In forms
How to avoid content filters
How to locate and remove opt outs from email list
How unengaged contacts reduce the effectiveness of your email deliverability
How your from address affects email deliverability
Monitoring Email Complaints
Protect your web forms from bot attacks
Remove contacts unengaged more than 1 year from email marketing
Send a re-engagement email to tagged, unengaged contacts
Spam Complaints
Spam Traps
Tag contacts unengaged 6-12 months for a re-engagement campaign
Unsubscribe Report
URIBL Greylisting
Why did my contact not receive an email?
Lead Generation
Create A Lead Source
Manually Assign A Lead Source To A Contact
Track Lead Source Expenses
Evaluate Lead Source Effectiveness
Embed The Infusionsoft Tracking Code Into Your Website
Marketing Reports
Email status search
Web Form Tracking Report
Email Broadcast Reports
How to search for unengaged contacts
Legacy
Marketing Templates
Legacy Templates Overview
Legacy Template Library Email Builders
Organize Legacy Templates With Template Categories
Create A Legacy Email Template
Clone A Legacy Email Template
Add Images to a Legacy Email
Personalize legacy email templates with merge fields
Add an Attachment to a Legacy Email
Insert YouTube Content Into Legacy Emails
Create A Legacy Plain Text Email Template
Create A Legacy Email Template With HTML
Create A Legacy Letter Template
Create a Legacy Task Template
Create a Legacy Appointment Template
Create Attachment Download Link Instead Of Using File Snippet in a Legacy Email
How To Convert Existing Emails To The New Email Builder
Legacy Link Automation
Link Automation Primer
Custom unsubscribe and opt out links
Custom confirmation (double-opt-in) link
Create An Automation Link
Pass Contact Information To A URL From An Automation Link
Apply action when customer opts out of all email marketing
Legacy (Other)
Remove The Infusionsoft Logo At The Bottom Of Your Emails
Set Up Third Party Fulfillment Notifications
Set up Legacy Invoice
Marketing Settings
Branding Center
Legacy Landing Page Builder
E-Commerce
Keap Payments
Who Is WePay?
Using Keap Payments FAQ
Keap Payments UK FAQ
Keap Payments Canada FAQ
Set Up Keap Payments
Keap Payments add/change payout
Log in to Keap Payments Merchant Center
Why do you need my social security number
How does Keap Payments affect my taxes?
Why isn't my balance fully available?
Keap Payments email and password
Issuing a refund within Keap Payments merchant center
Verifying Customer Identify KYC
Keap Payments UK Dashboard
Keap Payments Migration Guide
Why was my withdrawal cancelled or charged back
Keap Payments Chargebacks
Download payment and settlement reports In Keap Payments merchant center
Multi Factor authentication for Keap Payments merchant center
Keap Payments Merchant Error Codes
PayPal
PayPal Merchant Account
PayPal Recurring Billing Setup
Other Merchant Accounts
Merchant Accounts And Gateways Explained
Payment Options (Merchant Accounts) In Infusionsoft
Enable Merchant Account Error Notifications
Supported Merchant Accounts
Powerpay Merchant Account
First Data Merchant Account
Authorize.net Merchant Account
Authorize.net Card Present Merchant Account
eWAY Merchant Account
Network Merchants (NMI) Merchant Account
Nexus Merchants Integration
How to locate your Merchant Account ID
FlexPay Merchant Account
What to know when changing your Default Merchant
Delete a Merchant Account
Stripe Merchant Account
Migrate to a Supported Merchant Account
Merchant Accounts
Products & Services
Create a product in Infusionsoft
Import Products
Access And Manage Your Product List
Create a recurring subscription product
Import a list of subscription products into Infusionsoft
Create And Organize Product Categories And Subcategories
Product Options
Manage Product Images
Create Digital Products In Infusionsoft
How to create a Paid Trial Subscription
Inventory Notifications And Sold Out Automation
Product Interest Bundles
Tag Purchases With Performance Of Contract
Order Forms
Set Up An Order Form
Create An Order Form Theme
Accept Donations Of Varying Amounts
Checkout pages
Order form payment options
Shopping Cart
Understand The Shopping Cart And Storefront
Multi-Step Shopping Cart Option
Set Up A Shopping Cart Theme And Thank You Page
Integrating The Infusionsoft Storefront With Your Website
Add Shopping Cart Purchase Links To Your Website
Create A Product Bundle Link
Shopping Cart URL Parameters
QuickBooks
QuickBooks desktop integration setup
Export An IIF File To Update QuickBooks
Find a list of sales by their QuickBooks Status
Order Management
Create a Manual Order
Add A Payment To An Existing Order
Manually create an order for a subscription
Create a Quick Sale Order
Add A Payment Plan To A Manual Order
Create a quote
Quotes statuses, notifications, and reporting
Delete a Quote in Draft
Manage Credit Cards
Add A New Credit Card To A Contact Record
Update the credit card on a subscription
Update a credit card expiration date
Make A Credit Card Inactive
Viewing a credit card number
Update Your Default Credit Card Settings
Update The Credit Card For An Order
Sales Promotions
Promo Codes and Other Discount Criteria
Order Total Discount
Product Specific Discount
Shipping Discount
Create a Free Trial Subscription Promotion
Product Category Discount
Create an Upsell
Testing Your Promotions And Upsells
One Click Upsell after a purchase
Financial Reporting
Gross Sales Reports
Cash And Credits (Net Sales) Reports
Money Owed To You (Accounts Receivable)
View Income (Net Income)
All Sales Report
View Failed Credit Card Transactions
How Can I Be Notified For Failed PayPal Orders
Tax Reporting
Subscription Revenue Summary
Receivables Report
Monthly Sales Totals
Monthly Receivables Report
E-Commerce Settings
E-Commerce Settings
Add Shipping Address to Invoices and Quotes
Refunds
Cancel your customer's subscription
Void a payment
Issue a refund
Issue a credit (write-off) or apply a price adjustment to an order
Issue a credit for a recurring payment
Manage Chargebacks
Change the Next Bill Date for a subscription
Balance a customer account that was refunded outside of Infusionsoft
Refunding Options In Infusionsoft by Keap
Billing Automation
E-Commerce Actions Overview
Billing Settings
Sales Tax
Change The Default Shipping And Billing Country For Online Orders
Set up a payment plan
Set up automation for an autocharge
Set up automation for credit card expiration
Create A Billing Reminder With Merged Credit Card Information
How Your Customers Update Their Credit Cards
Send Yourself An Order Notification Email
When E-commerce Actions Run
Automate follow-up on failed purchases
Invoices and Receipts
Setup Payment Collection Invoice
Automate follow-up when a purchase is made
Manually Send an Invoice
Shipping & Fulfillment
Available Shipping Options
Configure shipping options
UPS Integration
Shipping Fees Per Product
Shipping Fees Based On Product Weight
Shipping Fees Based On The Order Total
Shipping Fees Based On Order Quantity
Add Product And Service Fulfillment Notes To Orders
Flat rate shipping fees
Automate Order Fulfillment With Fulfillment Reports
Administration
Branding Center
Branding Center Overview
Billing and Accounts
Billing and Accounts Overview
Update Your Billing Information & Make a Payment on Your Account
Upgrade your app edition, increase contact limit, add users or services
Updated
Cancel your Infusionsoft services
Additional Packages
How to view your Infusionsoft invoices
User Management
Users Overview
Add a user
New User Invite Process
Edit user permissions
Remove (delete) a user in Infusionsoft
Reactivate a user
User Teams
Add a partner
Importing Data
Importing Data
Import your contacts
Prepare your CSV import file
Export from your current system
Create company records during an import
View and rollback imports
Working with credit card numbers in excel
Populate multiple fields with a single field from your spreadsheet
User Permissions
Global User Permissions
Add a user to the Admin or Sales Rep group
User Permissions - Contact
User Permissions - Company
User Permissions - Opportunities
User Permissions - Referral Partners
User Permissions - Orders And Invoicing
User Permissions - E-Commerce
User Permissions - User
User Permissions - Calendar
User Permissions - Application
User Permissions - Marketing
Permission to access DKIM settings
Data Cleanup
Data Cleanup
Admin Settings
Admin Settings Overview
HIPAA
HIPAA
HIPAA Security Controls
GDPR
GDPR Settings
GDPR FAQ
GDPR Anonymize a Contact
Apply GDPR Tags To Checkboxes
Create GDPR Tags
GDPR Pruning
GDPR - Linking To A Privacy Policy
GDPR Campaign Instructions
GDPR Summary
Admin Reports
Admin Reports Overview
Task Note Report
Productivity Tools
My Day
Email Sync
Manage tasks
Calendar
Mobile App
Infusionsoft Mobile
Infusionsoft Mobile Tasks
Infusionsoft Mobile Payments IOS
Infusionsoft Mobile Payments Android
Infusionsoft Payments Mobile Card Reader
Infusionsoft Mobile Opportunities
Business Card Transcriber
How To Update Your Infusionsoft Mobile App
EMV Chip Card FAQ
Outlook Plugin
Outlook Sync Features
Install Infusionsoft Sync For Outlook
Add A Contact To A Sequence Using Infusionsoft Sync For Outlook
Tag A Contact In Infusionsoft Sync For Outlook
Synchronize Tasks And Appointments Between Infusionsoft And Outlook
Attach A File To A Contact In Infusionsoft Sync For Outlook
Manage preferences In Infusionsoft Sync for Outlook
Add Contacts In Infusionsoft Sync For Outlook
Add A Task Or Appointment In Infusionsoft Sync For Outlook
Add A Note To A Contact In Infusionsoft Sync For Outlook
Infusionsoft Sync For Outlook Installer Help Page
Record an Email in Infusionsoft Using the Outlook Plugin
Uninstall Sync for Outlook
WordPress Plugin
WordPress Plugin set-up
Connect your Infusionsoft account to your WordPress website
Create a WordPress opt-in form
Campaign Goals - Wordpress Opt-in
Manage your WordPress opt-in forms
View your WordPress opt-in form statistics
BigCommerce
BigCommerce FAQs
BigCommerce API Goals
Add A BigCommerce Buy Now Button To A Campaign
Other Apps
Zapier
LeadPages
My Nav
Sandbox Accounts
Home
Marketing
Legacy
Marketing Templates
Legacy Link Automation
Legacy (Other)