It's a good idea to keep an eye on the settings and performance of your opt-in forms by periodically reviewing your WordPress opt-in forms and statistics.
View the status, or edit your WordPress opt-in forms
- In Wordpress, click on the Keap link to expand the sidebar and click Opt-in Forms.
- Here, you can view Active and Inactive Opt-in forms and create new opt-in forms.
You can use the icons at the end of each row to manage your opt-in forms. Options include:- Generate shortcode
- A/B Testing - you can test and compare two opt-in forms
- Make an opt-in form active or inactive
- Duplicate opt-in forms
- Delete opt-in forms
- Edit opt-in forms
View your WordPress opt-in form statistics
You can view aggregate statistics for all opt-in forms over last 30 days and last 12 months.
- Click on the Keap logo to expand the sidebar and click on Statistics.
- Here, you can view new sign ups over the Last 30 days or the Last 12 months. If you hover over a data point on the graph, you will see the stats for a specific date.
- Scroll down and click the drop-down arrows to view Opt-in Stats or Page Stats.
- Click View Opt-In Stats to see the number of views, opt-ins, and the conversion rate for each of your opt-in forms.
- Click the drop-down View Page Stats, to view the conversion rate for the web pages where the Opt-In form is displayed.
You can also:- Manually refresh the stats data
- Clear out all stats data
- View form views, opt-ins, and conversion by each existing opt-in form
- View conversion statistics by form within any given page of the users WordPress site–ideal for optimizing placement of opt-in forms by highest converting page
Why is my opt-in form not showing up correctly on the WordPress site?
A: Most often, this is solved by checking the opt-in form settings in the WordPress site. You can contact Keap Support for assistance or review the steps below.
- Login to WordPress and click on the Keap Plug-in located on the bottom left side of the WordPress navigation bar.
- Check the Active Opt-in Forms area which shows all valid forms that are currently active.
- Click on the Gear located to the far right of the Active Opt-in Form's menu to view how the form is set up. If you don't see the form in the Active Opt-in Forms area, check the Inactive Opt-In Forms because it might have been accidentally set to inactive.
- If that didn't solve it, click the Display Settings tab at the top of the the Opt-in form's controls. This tab holds the controls for where the form shows up on the web site.
- Check the Display and Timing Settings section to see if any of the settings are in conflict with the pop-up form.
- If that didn't solve it, look at the delay in seconds. A long delay might cause the pop-up to not engage during the time frame that the customer is on the page. If it's set for longer than 20 seconds, you can shorten it.
- If that didn't solve it, see if the following settings are enabled: Trigger After Commenting, Trigger After Purchasing, and Trigger When Element is Clicked - all of these options force a contact to perform an action on the page before the opt-in form shows up.
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