This article covers how to cancel a subscription that one of your customers holds with your business inside your CRM. Use this process when a customer contacts you by phone, email, or in person and asks to discontinue a service or upgrade to a different service.

This article does not cover canceling your own Keap Max Classic application or subscription plan. To cancel your own Keap account, see Cancel my Max Classic application.

1. While viewing a contact record, click the Orders tab.
   
    
2. Click on the name of the subscription to open it.
    
3. Go to the Current Status section to...
   • Change the Status to Inactive. Setting the status to inactive means that the customer canceled a subscription before the original purchase term expired. 
   • Enter the End Date.
   • Enter the Reason Stopped.
      
4. Go to the Recharge Information section and set auto charge to No.
5.  As an extra precaution, you can deselect the Credit Card, by changing it to No options available. This will assure that the subscription doesn't have access to a credit card to charge.
6. Click Save to inactivate the subscription. The customer will no longer be billed for the subscription.