You can track the status of a broadcast by going to:
- Marketing > Emails and Broadcasts.
- Filter by "Sent"
- Find your broadcast in the list, or search by the subject line of the broadcast to narrow the results further.
- Click on the broadcast
| Note: The system skips duplicate, invalid, opted-out, or bounced emails. To ensure accuracy, the batch status report does not include these email addresses in the total number of emails sent, therefore, the total sent may be less than the number of people on the broadcast list. |
| Pro-Tip! Open rates are estimates. They are not the best way to measure true engagement. An open rate is recorded for each contact who receives the HTML version of an email and opens it long enough to activate the tracking image in the email. The system is not able to track instances where recipients have disabled images in their email program or receive the Plain Text version of an email. The system may also record an open when a recipient briefly glances at the email, which is not true engagement. Click through rates are the best measure of email engagement. |
My Email Broadcast Is Stuck on "Sending"
A broadcast showing "Sending" for an extended period is normal for large lists. Keap sends in batches and a broadcast to several thousand contacts can take a few hours to fully complete. As a general guideline, allow approximately 1 hour per 10,000 recipients before treating the status as stuck.
If your broadcast has been in "Sending" status for more than 24 hours, or if the recipient count stopped incrementing well before reaching your full list size, this may indicate an issue. Check the following:
- Open the Broadcast Report — if emails are showing delivered, opened, or clicked, the broadcast is still processing normally
- Check for a high bounce rate early in sending — if Keap's system detected a deliverability issue (bounce rate above threshold), sending may have been paused automatically. Look for a notification email to the account owner.
If the report shows zero activity and the broadcast has been in "Sending" for more than 24 hours, contact support and include the broadcast name and send date. An agent can check the send queue status directly.
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