Manage Digital Files And Add Them To Pages And Partials


CustomerHub includes unlimited file storage space. You are able to upload files (up to 5 GB each) of various types (product files, video files, document files, and more) that members can download while logged into your the CustomerHub site. You can use the Member Files feature to deliver supplemental documentation that supports your membership site content (e.g. worksheets or podcasts) or use it to deliver and provide ongoing access to digital product files that are too large to deliver through Infusionsoft. Once a file is uploaded, you can define file permissions that restrict access to it based on Infusionsoft tags and subscriptions. Members and customers will access the digital files through their filebox or through file merge links you add to individual pages and partial s to provide the download links in context.


Step-by-Step Instructions

  1. To add Member Files, go to Library > Member Files.


  2. Click on Upload File


  3. Click on Choose File to browse your computer and select a file to upload. Double-click on the file to upload it.


  4. (Optional) Click on add another file to select another digital file for upload.

    Pro Tip!
    You can upload up to 25 files at the same time.


  5. Click Done to go to your Member Files list to view the files you uploaded and define member access permissions for them.

    Note: You cannot revise or replace files once they've been uploaded to CustomerHub. If you need to update a file you will first upload a new one. After you upload the new file you will need to edit the Pages and Partials where it is used to remove the old file merge link and insert the new one. Once you've finished updating the Pages and Partials, go back to the Member Files list (Content > Member Files) and click on the delete button to permanently remove the old file if you are no longer using it.


  6. Members can sign in and access files via their filebox.


  7. Visitors and members can download files directly from pages or partials.


  8. To insert a link to a file on a page or partial, go to Pages or Partials.


  9. Click the name of the page you want to modify.


  10. Click inside the body to specify where you want to insert the digital file link.


  11. Click the Files media tab, then click on the name of the file you want to insert into the page or partial.