Keap Payments

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Who Is WePay
WePay is the payment technology company that Infusionsoft by Keap has partnered with to build Keap Payments. WePay is the most flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms ...
Keap Payments FAQ
Keap Payments Overview Fast setup and easy to use : Getting paid shouldn’t be stressful – Keap Payments makes it simple. Signing up is easy and stress-free (and takes about 10 minutes). Most customers will be approved and able to ac...
Keap Payments UK FAQ
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here . Who is eligible for Keap Payments UK? Here are the requirements for using Keap Payments in the United Kingdom: You must have the country in Keap's CAN-SPAM...
Keap Payments Canada FAQ
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here . Who is eligible for Keap Payments Canada? Here are the requirements for using Keap Payments in Canada: You must have a Canadian tax ID which is called a Busine...
Keap Payments - setup
Keap Payments eliminates stress for small businesses needing to accept credit cards. With Keap Payments, it’s easy to accept credit cards in minutes. Keap Payments offers fast setup, transparent pricing and integrated, painless processing. Tak...
Keap Payments add/change payout
Setting up a new settlement option Click on " Settings " in the menu on the left-hand side of the page Click on the " Settlement Details " tab To link a bank account for direct transfer or receive a paper check ...
Log in to Keap Payments merchant center
If you utilize Keap Payments to process payments in Infusionsoft by Keap, you will have access to the Keap Payments Merchant Center. The Keap Payments Merchant Center lets you generate reports, view activity, process refunds, and address any charge-...
Why do you need my social security number
Keap Payments uses your social security number (“SSN”) as part of its identity verification program. Keap Payments in partnership with WePay verifies the identity of each user of the Keap Payments service in order to manage risk and to ...
Will Using Keap Payments affect my taxes
Using Keap Payments does not necessarily affect your taxes.  Keap Payments helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. This will be sent from our payments partner WePa...
Why isn't my balance fully available
There can be a few different reasons why an account balance isn't fully available for withdrawal. Below are several reasons, as well as some extra info about each reason: One or more payments haven't fully processed Pending payments are ...
Updating Keap Payments merchant center email and password
Updating your Keap Payments Merchant Center Email and Password is available in your 'Security' section of the Merchant Center.Please note, if you are updating your email address, you will need to utilize an email address that is not currentl...
Issuing a refund within Keap Payments merchant center
Most refunds are able to be processed via the contact's order record in your Infusionsoft by Keap. However, there can be situations where the refund is done directly through Keap Payments merchant center.   If a refund is processed directl...
Verifying Customer Identify KYC
If KYC needs to be entered, you will see an alert at the top of your homepage  Example This will also be found in the " Alerts " section of your merchant center under Settings > Alerts KYC – Know y...
Keap Payments UK Dashboard
Home Page When you first sign in to your dashboard, you will see three information boxes on the middle of the page: Last Settlement : If there is a value listed here, it will also give a date as well. Net balance : This will show the cu...
Keap Payments Migration Guide
Everything you need to know to migrate from another merchant account you were previously using to start processing payments in Infusionsoft by Keap.  Set your default credit card processor to Keap Payments If you have another active merchan...
Why was my withdrawal cancelled or charged back
If you've received an email or notification that a withdrawal was cancelled or created a charge-back, this could be for a couple of reasons: The username on the Keap Payments account (the name in the gray bar at the top of the Keap Payments ac...
Keap Payments - Handling a chargebacks
What is a chargeback? A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Common reasons for chargebacks include: The cardholder does not recognize the charge or recipient...
Download payment and settlement reports In Keap Payments merchant center
With Keap Payments, you can generate and download Payments and Settlements reports, from within the Merchant Center.  An email will be sent with a download link for your report after it is generated. Please note that there is a 24-hour data del...
Multi Factor authentication for Keap Payments merchant center
Multi-Factor Authentication for the Keap Payments merchant center allows for you to add an extra layer of security to your Merchant Center.  You will be able to set up trusted devices, and a verification code will be sent via test message when ...