Keap Payments

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Who Is WePay?
WePay is a flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Infusionsoft by Keap. WePay is a US based online payment service provider that Keap partners with to offer Ke...
Using Keap Payments FAQ
How do I sign in to manage my Keap Payments account?  After completing the setup of your Keap Payments account you will see a link titled ‘manage account’ in the Keap Payments section of the Payment Types page in Infusionsoft by ...
Keap Payments UK FAQ
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 bu...
Keap Payments Canada FAQ
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 bu...
Set Up Keap Payments
With Keap Payments, it’s easy to accept credit cards in minutes. Keap Payments offers fast setup, transparent pricing and integrated, painless processing. Take the stress out of getting paid and get back to running your business. Create a We...
Keap Payments add/change payout
Setting up a new settlement option Click on " Settings " in the menu on the left-hand side of the page Click on the " Settlement Details " tab To link a bank account for direct transfer or receive a paper check ...
Log in to Keap Payments Merchant Center
If you use Keap Payments to process payments in Infusionsoft by Keap, you have access to the Keap Payments Merchant Center. The Keap Payments Merchant Center lets you generate reports, view activity, process refunds, and address any charge-backs. Yo...
Why do you need my social security number
Keap Payments uses your social security number (“SSN”) as part of its identity verification program. Keap Payments in partnership with WePay verifies the identity of each user of the Keap Payments service in order to manage risk and to ...
How does Keap Payments affect my taxes?
Using Keap Payments does not necessarily affect your taxes. Keap Payments helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. This is sent from our payments partner WePay. What ...
Why isn't my balance fully available?
There can be a few different reasons why an account balance isn't fully available for withdrawal. Below are several reasons, as well as some extra info about each reason: One or more payments haven't fully processed Pending payments are ...
Keap Payments email and password
You can change your Keap Payments Merchant Center Email and Password in the Security section of the Merchant Center.  To change your email address, use an email address that is not currently registered with Keap Payments and WePay. Change...
Issuing a refund within Keap Payments merchant center
Most refunds are able to be processed via the contact's order record in your Infusionsoft by Keap. However, there can be situations where the refund is done directly through Keap Payments merchant center.   If a refund is processed directl...
Verifying Customer Identify KYC
Know your customer (KYC) is the process of verifying the identity of a customer/merchant and their business. The term is also used to refer to the bank and anti-money laundering regulations which governs these activities. If you see an alert at th...
Keap Payments UK Dashboard
Home Page When you first sign in to your dashboard, you will see three information boxes on the middle of the page: Last Settlement : If there is a value listed here, it will also give a date as well. Net balance : This will show the cu...
Keap Payments Migration Guide
Follow these steps to migrate from a merchant account to Keap Payments.  Set your default credit card processor to Keap Payments. Select Set as default credit card processor in the Keap Payments section of the Payment types page. Set you...
Why was my withdrawal cancelled or charged back
If you've received an email or notification that a withdrawal was cancelled or created a charge-back, this could be for a couple of reasons: The username on the Keap Payments account (the name in the gray bar at the top of the Keap Payments ac...
Keap Payments Chargebacks
What is a chargeback? A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Common reasons for chargebacks include: The cardholder does not recognize the charge or recipient...
Download payment and settlement reports In Keap Payments merchant center
With Keap Payments, you can generate and download Payments and Settlements reports, from within the Merchant Center.  An email will be sent with a download link for your report after it is generated. Please note that there is a 24-hour data del...
Multi Factor authentication for Keap Payments merchant center
Multi-Factor Authentication for the Keap Payments merchant center adds an extra layer of security.  You can set up trusted devices and a verification code will be sent via test message when attempts are made to log in to devices that you have n...
Keap Payments Merchant Error Codes
Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the Keap Payments (WePay) merchant account. Click here for ...