Keap Payments

Accept credit and debit card payments with Keap Payments

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Who Is WePay?
WePay is a flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Infusionsoft by Keap. WePay is a US based online payment service provider that Keap partners with to offer an...
Using WePay FAQ
How do I sign in to manage my WePay account?  After completing the setup of your WePay account you will see a link titled ‘manage account’ in the WePay section of the Payment Types page in Infusionsoft by Keap. Clicking this link ...
WePay UK FAQ
This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...
WePay Canada FAQ
This FAQ is an addendum to the primary WePay FAQ which can be found here . Note that new accounts will not be able to process until our Trust and Safety team review and verify the account. Their team will review your account within 1-2 business d...
Set Up WePay
With WePay, it’s easy to accept credit cards in minutes. WePay offers fast setup, transparent pricing and integrated, painless processing. Take the stress out of getting paid and get back to running your business. Create a WePay login Nav...
WePay add/change payout
Setting up a new settlement option Click on " Settings " in the menu on the left-hand side of the page Click on the " Settlement Details " tab To link a bank account for direct transfer or receive a paper check ...
Login to WePay Merchant Center
If you use WePay to process payments in Infusionsoft by Keap, you have access to the WePay Merchant Center. The WePay Merchant Center lets you generate reports, view activity, process refunds, and address any charge-backs. You will create your log-i...
Why do you need my social security number
WePay uses your social security number (SSN) as part of its identity verification program. WePay verifies the identity of each user of their service in order to manage risk and to comply with anti-money laundering laws. If you are an individual o...
How does WePay affect my taxes?
Using WePay does not necessarily affect your taxes. WePay helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. What is Form 1099-K and what does it contain? Form 1099-K is the I...
Why isn't my balance fully available?
There can be a few different reasons why an account balance isn't fully available for withdrawal. Below are several reasons, as well as some extra info about each reason: One or more payments haven't fully processed Pending payments are ...
WePay email and password
You can change your WePay Merchant Center Email and Password in the Security section of the Merchant Center.  To change your email address, use an email address that is not currently registered with WePay. Change email address From the...
Issuing a refund within WePay merchant center
Most refunds are able to be processed via the contact's order record in your Infusionsoft by Keap. However, there can be situations where the refund is done directly through WePay merchant center.   If a refund is processed directly throug...
Verify customer identify KYC
Know your customer (KYC) is the process of verifying the identity of a customer/merchant and their business. The term is also used to refer to the bank and anti-money laundering regulations which governs these activities. If you see an alert at th...
WePay UK Dashboard
Home Page When you first sign in to your dashboard, you will see three information boxes on the middle of the page: Last Settlement : If there is a value listed here, it will also give a date as well. Net balance : This will show the cu...
WePay Migration Guide
Follow these steps to migrate from a merchant account to WePay.  Set your default credit card processor to WePay. Select Set as default credit card processor in the WePay section of the Payment types page. Set your default account for ma...
Why was my withdrawal cancelled or charged back
If you've received an email or notification that a withdrawal was cancelled or created a charge-back, this could be for a couple of reasons: The username on the Keap Payments account (the name in the gray bar at the top of the Keap Payments ac...
WePay Chargebacks
What is a chargeback? A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Common reasons for chargebacks include: The cardholder does not recognize the charge or recipient...
Download payment and settlement reports in WePay merchant center
With WePay, you can generate and download Payments and Settlements reports, from within the Merchant Center.  An email will be sent with a download link for your report after it is generated. Please note that there is a 24-hour data delay for T...
Multi Factor authentication for WePay merchant center
Multi-Factor Authentication for the WePay merchant center adds an extra layer of security.  You can set up trusted devices and a verification code will be sent via test message when attempts are made to log in to devices that you have not set a...
WePay Merchant Error Codes
Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the WePay merchant account. Click here for a complete list ...